George Dover

- Integrated OpenAI API into TypeScript therapy platform front-end to expand on and make user-inputted medical documentation AMA-compliant, and track trends and insights.
- Refactored UI to display AI-detected categories in rich text editor, present modal prompts for category fields to be generated, and simplify onboarding to increase user retention by >20%.

- Continued development of a comprehensive four keys metrics platform using Python, Go, Rust and YAML to monitor performance, availability, reliability, and latency across 65 microservices.
- Led the redesign of Google BigQuery four keys metrics database structure, improving scaling potential by quartering the queries needed and reducing bytes processed by >90%.

- Independently strategized and executed the four keys expansion project from concept to delivery, aligning with organizational goals, achieving buy-in and ensuring timely completion.
- Collaborated with SREs and stakeholders to identify unique challenges for onboarding whilst addressing security concerns and ownership gaps to orchestrate seamless integrations.

- Technical lead for enhancement projects in complex and legacy email editor code; responding to user feedback and achieving low LCP and TTI times for new features with reductions for old.
- Completed 4 fundamental redesigns of the multichannel editing platform, expanding flexibility for future development using React (JavaScript and TypeScript), HTML, CSS, Node, PHP and Python.
- Assumed project management, design, quality assurance, accessibility and security responsibilities by attending to broken WCAG 2.1 features, XSS concerns and the entire SDLC for niche features.

- Successfully resolved 15 severe warrooms, acted as emergency on-call eng for 12+ months, and championed good practices for on-call using PagerDuty, Bugsnag, Grafana, and FullStory.
- Assisted SREs and DevOps diagnose batch server issues affecting thousands of users, and fix automated testing inefficiencies costing >30 mins of development-cycle delays per developer.

- Maintained stakeholder trust and holistic perspective of company needs via contact with and presentations to engineering, design, product management, QA, and security colleagues.
- Nurtured mentorships, education, and team building between peers via knowledge sharing sessions, accessible documentation, and organizing meet-ups and hangouts outside of work.

- Built fullstack web apps in PHP, JavaScript, HTML, CSS, and SQL to allow non-technical management of ERP system, REST/SOAP APIs to sync custom apps and SaaS products, and publicly available HIPAA-compliant methods for gathering and storing Covid-19 infection data.
- Linked analytics between custom and ERP systems using DB stored procedures to provide real time reporting on high traffic events like admissions and financial aid.

- Supported and fixed 20+ active microservices between 1-15 years in age; adapting to align with new regulations, processes and modernization expectations.
- Tier 3 support and technical liaison for directors and staff across campus; satisfying access management requests, expediting feature demands, and responding to issues on desktop systems and server infrastructure.